One last column, from right back in 1998. I had actually worked in IT until a couple of years before; I think my sympathies are clear.
BUSINESS MANAGERS are never short of advice these days. Any large bookshop has several yards of books devoted to Self Help for Managers: Feel the Stress and Do it Anyway; Meditations for Women who Manage Too Much; Men Are From Mars, the One-Minute Manager is from Venus… However, managers haven’t had any advice from the best source of all: the IT department. Not, that is, until now. I will shortly be bringing out a compendium of tricky real-life management problems with IT-friendly solutions, Just Don’t, All Right? Here’s a selection.
PROBLEM: You are the national sales manager for a major distributor of synthetic insoles. You wish to rationalise the structure of the sales force by cutting out a level of management. There are four levels; the top level consists of two meaningless jobs with grand-sounding titles, created specially for the previous MD’s wastrel half-brother and his friend Simon. However, Simon’s wife is currently expecting their third child; moreover, she is an old friend of the receptionist at the office next door, who often lets you use their car park when your space gets taken. What do you do?
SOLUTION: Remove a level in the reporting structure? Are you mad? Have you any idea how many systems that will affect? Dedicated IT professionals worked long hours to design systems around the current management structure, with all the job titles and reporting relationships carefully hard-coded. Are you going to throw that work back in their faces? Besides, redeveloping all those systems would take approximately… let’s see… eighteen months, and that’s with everyone working flat out… factor in development work, allow for holidays and you’re talking three years easily. Maybe four. And by that time you’d probably want the old structure back, so it’s actually quicker this way.
PROBLEM: Your company has merged with Acme Insoles, previously your biggest rival. Acme management wants the new company to standardise on the Acme IT system, which offers a thin-client VR interface to a Web-enabled object-based next-generation system running on a wide-area network-centric protocol-independent massively-parallel cluster array. Your operations people argue strongly against this, on the grounds that your own system is ‘loads better’. Acme management took you out to lunch the other day, which was nice. On the other hand, they did insist on going to that posh Italian restaurant, and you missed out on a session down the pub with the ops. Who should you believe?
SOLUTION: The ops, every time. They should know, it’s their job. Besides, all that wide-object massively-independent stuff is all very well, but who’s going to get out of bed when it falls over at 2 a.m. on a Sunday? The ops, that’s who. Antagonise them at your peril.
PROBLEM: The year 2000 is fifteen months away. When you asked your IT director, he told you that all your systems were millennium-compliant; however, immediately afterwards he took early retirement and opened a greengrocer’s. When you went past the other day there was a sign in the window saying
All ‘Fruit’ Is ‘Guaranteed’ Millenium-Bug ‘Free’!
Should you be worried?
SOLUTION: The use of bad English on a greengrocer’s sign is not in itself worrying, or indeed surprising. You may even be able to turn it to your advantage: is there a gap in the market for an scrupulously literate greengrocer? If on the other hand you are not expecting a sizeable lump sum from your current employer, you may wish to consider bar work. (Note: avoid pubs with computerised tills).
PROBLEM: You are having trouble motivating your IT staff. You have tried departmental meetings, informal group chats, fun events after work, lunchtime quizzes, motivational posters, Dress Down days, Dress Up days, Tidy Desk days and Work Normally days. Nothing works. What should you do?
SOLUTION: Try money. Or holidays. Or, no, wait, money and holidays. And shorter hours. Let’s see… more money, more holidays, shorter hours and paid overtime. And free beer. That ought to do it.